When you suspect that there is something wrong with your pet, but you aren’t sure if it requires a trip to the vets, it can be hard to know exactly what to do.
Getting advice from home is probably your best option. This way, you don’t have to struggle to get your pet into a carrier/into the car/with public transport, and you could also save some money on vets appointments.
You also don’t want to put your pet through any unnecessary stress, especially if they are already feeling under the weather. These are just some of the reasons why several online and app-based vets have been set up in the last couple of years.
The advice may suggest that you do take your pet for a physical veterinary clinic visit, if they need to be seen or if it could be something serious which needs to be ruled out, but this way you will know it is not an unnecessary trip.
During the Coronavirus outbreak, many vets are operating on an appointment-only, limited basis. You may also be shielding, unable to leave the house. This makes getting help at home even more important
Why Pets May Need Home Vet Help
There are several reasons why your pet may not be able to travel to your vet practice for a checkup:
- If they are elderly or have existing health or mobility issues
- It is a pet who hates getting into a carrier and you don’t want to do this unless absolutely necessary
- You can’t make it to the vet, as you don’t have access to transport or need to look after children/other pets
- You live too far away from your dedicated vets to make unnecessary visits
- If you don’t think it is actually serious enough
How You Can Get Vet Advice At Home
Whether you just want to chat with somebody to get some advice on why your dog is limping/the odd noises your cat is making/the behaviour of your bearded dragon, or you know they need some medical attention but you can’t leave the house, there are ways in which you can get help without physically visiting your veterinarian.
This is probably the best bet. This way, you get expert advice in the comfort of your own home using an app or online website, and you can research ahead and get ready for the appointment as you would if going for a physical vet visit.
Try to ensure you are talking to somebody face-to-face, and that you can safely research who they are and how they are qualified to give you this advice. The face-to-face video call advantage is that they can see your pet if they need to check something, and you know that you are talking to a real human.
Some can even send out medication if they feel your pet will definitely benefit from it, and there are no doubts about what is wrong with them. The best-trusted apps and online vet websites here in the UK will be linked to a physical vet practice, whether it is franchised branches or a larger, chain company.
This way, they will be able to contact your nearest vet if you do need to see somebody and book you in straight away, passing on the information you have given to ensure a speedier visit. You will have to pay for the online appointment, but many can be claimed back through insurance. Some are also linked to insurance as an extra on standard policies.
Avoid chat popups from sites which do not offer video calling advice or which don’t have a physical link to genuine veterinary practices. You don’t know who you are talking to, and they could just be giving out generic advice unrelated to your specific issue or breed of pet.
We have reviewed all of the best online vets, who are UK based, trusted professionals and are really easy to use when you need them the most.
Phoning Registered Practices
When you are registered with a vet, they are free to call when they are open. Many will also give you an Out Of Hours contact number, which is often a larger practice they are linked to which is open 24 hours.
You will usually be able to talk to the receptionist or other member of practice staff, who can give general advice on whether they think that your pet needs to come into the surgery. They will be able to see your pets medical history and should be able to fit you in ASAP if they think it is something serious.
The only issue is how much time they have to talk to you. Vets practices are very busy during peak times, and therefore you may not be able to talk to someone for 10-20 minutes as you would with an online vet appointment.
Have a look around online too. While you can’t always trust the advice of some of the sites out there as it may not come from dedicated veterinarians, here at Petz we have Dr Joanna de Klerk to hand, giving plenty of professional assistance in our Advice Centre.
This can be a hit-and-miss scenario.
Some dedicated pet shops out there will have staff members who know the ins and outs of your animal. For instance, a dedicated reptile shop will often have somebody to hand who knows the ins and outs of all of the most popular animals, such as bearded dragons and snakes.
But they could struggle if you have a more obscure animal, or if you visit a non-specialist shop where most staff are not really sure of any advice they can give.
If you believe that your issue is general, such as if your dog has an upset stomach or isn’t eating, they could give general tips on what to do. But there is a good chance that if it is obscure, they point you in the direction of a vet practice or somebody else who may be able to give you a definitive answer.
It is, however, worth noting that larger chain pet shops such as Pets At Home will often have dedicated experts in-store who can answer some questions about most pets and may also have a vets practice within the building with someone who can give advice.
Some also have groomers inside, and if your dog often visits a groomer it could be worth ringing them too if you think your dog has an issue with their claws, ears or skin and your groomer is trained in this area.
There is an (albeit small) chance that your vet practice could offer home visits. While these may most commonly be associated with farm animals, or if a pet is at the end of its life and can’t make it into the surgery for euthanasia, there can be other circumstances in which vets feel it best if they come to you.
Your pet may be too unwell or old to travel, or you may simply be unable to leave home or get to the surgery. Some vets can come into your home in these circumstances, but it does depend on whether they have any appointments, and whether they would be leaving their practice without cover.
Obviously, some things cannot be carried out at your home:
- Ultrasound scans
- Administration of intravenous fluid
- Chemotherapy and radiation treatments
There is also a chance that in certain circumstances, a vet may feel uncomfortable coming into your home (such as if your pet can be unwelcoming of visitors). You may also be uncomfortable with them coming in, so this is a possibility only for when there is no other option and they need to be seen physically.